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Help Desk Technician (Temp to start)

The ideal candidate uses computer applications in order to solve technical problems of clients and provides excellent customer service. The position involves answering phone calls, on-site support, and troubleshooting hardware, software and network problems in order to enhance customer service to all company divisions.
Duties and Responsibilities:
Ensure that network connectivity, software and hardware are functioning properly.
Answer calls, emails and work tickets to solve customer problems.
Perform general maintenance of computer hardware.
Identify and instal software that can simplify work processes.
Solve software, hardware and related problems for clients.
Develop and present training programs using a variety of mediums.
Ensure safety and security of computer systems by installing and updating anti-virus software.
Interact directly with clients to solve problems.
Position Requirements:
Excellent verbal and written communications skills.
Good understanding of hardware and software applications.
Working knowledge of internet tools and applications.
Thorough familiarity with various operating systems such as Windows.
Education and
Experience:
High School Diploma or Equivalent
A+, Network+ certification
Two or more years of experience supporting IT in a business environment.

compensation: $15.00/hour


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